Frequently Asked Questions
Feel free to browse through our most frequently asked questions and find answers about RebateGiant and RebateInformer.
- What is RebateGiant for?
- How do I save with RebateGiant?
- What is the difference between the free and premium account at RebateGiant?
- How does RebateGiant work?
- How do I shop at a RebateGiant store and earn cash back or use a discount coupon?
- Do I need cookies enabled to use RebateGiant?
- Where do I find my rebate history?
- How do I get my sign up bonus?
- How do I get a Refer a Friend bonus?
- What is a temporary login?
- System Requirements
About Cash Back Rebates
- How long does it take for a rebate to be posted to my account after I have placed an order at a RebateGiant store?
- Will my account be credited if I forgot go through the RebateGiant website to make a purchase?
- Are orders placed via telephone or in-store purchases eligible for rebates?
- What happens if I exchange a product or make changes to an order?
- How do I find out how many rebates I earned to date?
- What is Pending Balance?
- What is Available Balance?
- What is Lifetime Total?
- What does the "Returned" payment status mean?
- What does the "Pending" status of payment mean?
- How can I acquire double rebates?
Claiming your rebates
- How do I find out when I can claim my cash back earnings?
- How do I cash out my earnings?
- When do I get my cash back payment?
- When will I get my sign up bonus?
- How do I create a PayPal account?
- How do I select a payment method for my earnings?
- What if I don’t receive a rebate or a coupon that I thought I should have?
- What are the coupons for?
- Can I use the coupons from RebateGiant when I shop at other stores than those from the RebateGiant directory?
- How do I use coupons?
Free RebateGiant Account
Premium RebateGiant Account
- What are the Premium RebateGiant account benefits?
- How much does premium RebateGiant account cost?
- How do I upgrade from a free account to a premium RebateGiant account?
- How do I cancel my premium RebateGiant account?
- What is RebateInformer for?
- How do I install RebateInformer?
- How do I enable RebateInformer extension in Chrome™ browser?
- How do I uninstall RebateInformer using Windows XP?
- How do I uninstall RebateInformer using Windows Vista?
- How do I uninstall RebateInformer using Windows 7?
- How do I uninstall RebateInformer using Windows 8?
- How do I find rebates with RebateInformer?
- Do I need an account at RebateGiant to be able to use the RebateInformer?
- Does RebateInformer add rebates to my RebateGiant account?
- How do I claim rebates acquired with RebateInformer?
- How do I start the RebateInformer application?
- How do I close the RebateInformer application?
- Will I keep my cash back if I uninstall the RebateInformer?
- Will my RebateGiant account be canceled if I uninstall the RebateInformer?
- Do I have to log in to earn cash back?
- How do I log in to RebateInformer?
- When does RebateInformer notify me of a cash back offer?
- How do I apply a cash back rebate or discount coupon?
- How do I find out my earnings to date?
- How do I use coupons acquired through RebateInformer?
- Does RebateInformer flag shops with available cash back offers in search results?
- What search engines are supported by RebateInformer?
- How do I disable RebateInformer for certain search engines?
- How do I change a temporary login to a regular one?
- I can't login into my RebateGiant account.
- I can no longer see the RebateInformer add-on in my Chrome™ browser, what should I do?
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If you have questions that were not answered in our Help section, please contact us via our email ticketing system.